Products are shipped from the US, with all duty paid.  Hanro charges a flat shipping fee of US$10 and a flat return fee of US$10.  For returns, the flat shipping fee of $10 will be deducted from the price of the return.  

Orders are processed Monday through Friday, excluding holidays. To be processed, all orders must meet the designated cut off time, credit card authorization and verification.

*Actual delivery times are subject to change. Hanro cannot be responsible for unanticipated delays including extreme weather conditions.

At this time, we do not ship to non-major centers and remote locations. We do not ship internationally outside of Canada.

We do not ship to Post Office Boxes, therefore please provide a street address with all orders.